Adventures of a Leaky Basement Window, Episode II: Return of the Leak

Posted By: Adam 8 Comments

Last year, for my birthday, I got an appendectomy with a side of Iritis. Megan got to sit in the hospital with me and in the week following the hospital, deal with my whimpering and moaning and photophobia after she got home from work.

Put it down in the record books, we're two-for-two. It's been raining pretty much non-stop for two days now. Yesterday, while Megan was checking the basement window that we had a problem with last November, she noticed that there was a lot of water built up right around our sump pump, on the other side of the basement. We didn't realize until the plumber came later that the other basement window was leaking – we had assumed that the pump was broken and water backed up. (Oh, and the window isn't even fixed yet!)

Yesterday also happened to be the day we were planning on celebrating our birthdays with our friends. It was the day the stars and people's work schedules aligned, and if we missed the opportunity we wouldn't get another one for several weeks.

For the next couple of hours we soaked up as much as we could with our spare towels, ran them through the spin cycle, and at one point, the dryer, and (no rinse) repeat. Between towlings, I called our Home Warranty company and found out what hoops we had to jump through for them to cover fixing the sump pump, which as it turns out was rusted and broken too. It's stupid, but basically I had to call a licensed & insured contractor, have them come to the house, prepare an estimate, and call back, at which point they would take some of that information down, page an "Adjuster," call me back, and conference us together so the Adjuster could talk to the plumber. That might seem reasonable during business hours on a weekday but when your basement is flooding and Noah's Ark floats down your street, on a Sunday morning, it's pretty close to impossible.

I called Roto Rooter first, because I was familiar with the name. They gave me an ETA of 1:00. I could deal with that. Then they called back and said 2:00. Fine. At least they're coming same-day. When I called back at 2:30 – no plumber to be found yet – they said they weren't sure if/when he would make it out that day. So, particularly peeved with them, I canceled our appointment and dug out the phone book.

I called every plumber A-L in the phone book, leaving messages and paging people until I finally got a call-back from someone in the H's at about 3:30. He told me he had just finished a job and could come to our house next. Hallelujah!

He also told me that they charge $157.50 an hour, including drive-time to get to my house. Ouch.

And since the Home Warranty company needed to talk to him and get the estimate before approving the charge, I was weary about having him come out. After arguing with the Warranty company's answering service, I decided that we would just eat the cost if they wouldn't cover it, and told him to come on out.

Shortly after 4:00 the plumber arrives and starts working on the sump. Ten minutes later our friends call to let us know they're half-way here. We're already on Plan C at this point. We come up with some cock-eyed scheme to do Fondue if the plumber is going to be a while. Lucky for us, when our friends arrive the plumber says he'll only be another hour or so. We decide to go back to Plan B – wait for the plumber to leave, then go out to dinner.

By 5:00 the plumber is finishing up, but still no call from the Adjuster. I called back and was told that they had called me but it went to my voicemail. They re-paged the Adjuster and we went back to the waiting game. Clock's ticking for the plumber.

At quarter after I called back and complained again. This time they put me on hold and paged the Adjuster again, and when he called back they conferenced us together. Finally! I barely said two words to the guy – he talked to the plumber and then said he didn't need to talk to me, and hung up. Whatever, as long as they pay for it I don't care.

We practically followed the plumber out the door. We went out to dinner (Hibachi) and had a great time (caught flying shrimp) in spite of all of the trouble we had to put up with during the day.

8 responses to “Adventures of a Leaky Basement Window, Episode II: Return of the Leak”

  1. I"m SO glad you got to celebrate your birthdays with your friends! A happy ending to an otherwise...ummm, frustrating...day.

    At least the pump is fixed and you didnt end up with 2 feet of water, a broken refrigerator and dead fish guts in the water before you knew it :)

    ~hugs~

    MomT

    MomT ~ Aug 4, 2008 at 9:56 PM

  2. Yes, thankfully the flooding hasn't come up to any measurable amount, or left the partially finished room in the basement. Some of the drywall (maybe sheet-rock?) underneath the window is going to have to be replaced, but that's about the worst of it so far.

    One of our neighbors had his basement windows filled in with cement, and considering how little practical use they actually serve, I'm considering doing the same for ours!

    Adam

    Adam ~ Aug 4, 2008 at 9:56 PM

  3. then you lose the emergency exit if you ever use the basement for people purposes.... but its a thought...

    MomT

    MomT ~ Aug 4, 2008 at 9:56 PM

  4. not to knock your theory mom, but just think - in a "Scream" (movie - i reference only the situation, not the doggy door) sense, i would much rather break through (or open, as the case may be) my garage door than squeeze my ass through a window 4+ feet above the floor.

    just a thought.

    and i guess it would be helpful if i had my own garage in which to test these theories....

    justinT

    justinT ~ Aug 4, 2008 at 9:56 PM

  5. Nobody's talking about garages. What are you smoking?

    Adam

    Adam ~ Aug 4, 2008 at 9:56 PM

  6. Do you have 1 or 2 sump pumps? Ours at Twintree probably lasted about 5 years. I replaced both of them once and one of them a second time. Only time both went out at the same time was when we lost power for 3 days. We had almost 2 feet of water by the time the power came back on.

    Your basement and and your decision but I'd think filling it in would be a mistake. Someone actually did fill in the basement at Twintree years before we bought it, and someone later cleared it back out.

    DadT

    DadT ~ Aug 4, 2008 at 9:56 PM

  7. I would never fill it in! We love having our basement! I meant that our neighbor filled in his window openings!

    Speaking of the sumps at your old house, where was the water pumped to? The sewer? I don't remember seeing any sort of exhaust anywhere, and that would probably also be a little self-defeating, as a percentage of the water would likely make its way back into the basement.

    Adam

    Adam ~ Aug 4, 2008 at 9:56 PM

  8. it was pumped into the waste water pipe going out of the house... (like where the toilets drain)....

    MomT

    MomT ~ Aug 4, 2008 at 9:56 PM